ArcaMax

Q: My wife and I have been looking forward to our six-day Rhine River cruise with CroisiEurope. It was supposed to be a relaxing trip before we continued on to Dublin. What we got instead was a series of mechanical problems and a lot of anxiety. The trouble began almost immediately. On the first night, the ship stopped cruising early. The next ...Read more

Krupa Singampalli books a flight home from Australia, but a last-minute schedule change never reaches her inbox. When she arrives at the airport, the airlines can't find her reservation. After missing her original flight and buying new tickets out of pocket, Singampalli discovers that the business class upgrades she paid for have also vanished. ...Read more

Q: I paid $2,369 for a Panama Canal cruise with Princess Cruises through a travel agent last year. My wife, Norma, and I made a deposit, then paid the final balance one day before the due date. Two days later, I checked my account on the Princess app, and the reservation was gone. When our travel agent called Princess, a customer service ...Read more